How SixPivot Helped Turn Waste Management Wisdom into an Industry-Leading Application
The Resource Hub Story
Resource Hub, founded by Lacey Webb, is an Australian waste management consultancy that has rapidly established itself as a key player in the industry since its inception in 2020. Specialising in waste levy management, data administration, and operational efficiency for government and commercial waste organisations, Resource Hub works with 90% of waste levy zone facilities in Queensland and is expanding its reach across Australia.
Scaling Expertise in a Growing Business
As Resource Hub grew from a one-woman operation to a team of professionals, the need for a standardised, efficient auditing system became apparent. With her 20 years of industry experience, Lacey Webb created comprehensive checklists and processes, but these resources were kept in her head or basic spreadsheets. To scale the business and maintain consistency in service delivery, Resource Hub needed a digital solution that could:
Capture Webb's extensive knowledge and standardise the auditing process
Allow less experienced team members to conduct thorough audits
Improve the efficiency of report generation
Provide customisable audits based on facility type and location
Auditing the Resource Recovery Industry (Audrri)
Resource Hub partnered with SixPivot to develop Audrri, an industry-specific auditing tool. Audrri is designed to:
Provide a comprehensive framework for waste facility audits
Include pre-loaded questions, mitigating risks, and contingent actions
Align with industry best practices and regulatory requirements
Allow for modular assessments based on facility type (e.g., landfill, transfer station)
Generate reports quickly and efficiently
The Tech Team That Talks Trash (In a Good Way)
When choosing a development partner for Audrri, Resource Hub's decision to work with SixPivot was based on a mix of professional expertise and personal trust. The existing relationship between the teams provided a solid foundation, but SixPivot's industry knowledge and approach sealed the deal.
"I don't think there are any firms that get to the heart of the problem you're trying to solve like SixPivot does. Their understanding of our industry meant we could dive right in without wasting time on context-setting. What set them apart was their ability to communicate effectively with every team member, from the tech-savvy to the operationally focused."
- Lacey Webb, Founder, Resource Hub
A combination of industry insight, clear communication, and adaptability made SixPivot the ideal partner for Resource Hub's ambitious project.
"Their strong reputation gave us confidence, but it was their flexible project management that impressed us. As a growing startup, we needed a partner who could adapt to our changing needs and timelines. SixPivot delivered on all fronts," says Lacey.
Lacey Webb. Image: Wild Rhubarb Photography
Collaboration and Build: From Vision to Reality
The development of Audrri demonstrates SixPivot's strategic approach to product development.
"Having worked with Lacey years ago, she approached us after reaching the limits of existing commercial solutions. Rather than jumping straight into custom development, we advised her to prove her concept using customisations of her existing tools first. This approach allowed Resource Hub to validate their ideas before investing significantly."
- Chris Gilbert, Consulting Director & Principal Consultant, SixPivot
This proven concept led to a comprehensive development strategy. "We workshopped to understand Lacey's overall vision, looking at both the product and company context," Gilbert continues. "We created a five-phase roadmap aligned with her business goals before focusing on the MVP (Minimum Viable Product)."
Key aspects of the development process included:
Agile methodology with transparent progress tracking
Rapid iteration through mock-ups
Focus on maximum ROI
Regular communication and seamless team transitions
The result was a product that immediately delivered value to Resource Hub.
Waste Not, Want Not: Tangible and Sustainable Impact
The implementation of Audrri has led to significant improvements for Resource Hub and its clients:
Increased efficiency: Report generation time has been cut by more than half
Improved margins: The streamlined process has more than doubled profit margins
Consistent service quality: Less experienced team members can now conduct thorough audits
Expanded service offerings: The tool has allowed Resource Hub to identify new opportunities in the industry
Cost-effective for clients: Resource Hub has maintained pricing while others in the industry have increased their rates
What’s Next for Audrri?
Resource Hub has big plans for Audrri's future. Lacey Webb shares her vision:
"We're not just stopping at internal use. We're developing 'Audrri Onsite' for client self-service, exploring versions for state regulators, and even considering expansions beyond waste management. Audrri's potential is massive, and we're excited to see where she takes us next."
These ambitious plans underscore Audrri's versatility and Resource Hub's commitment to innovation and automation in the waste management sector and beyond.
Taking Out the Trash: Final Thoughts
This partnership has resulted in a powerful tool transforming waste management auditing in Australia. Audrri solved Resource Hub's immediate needs and positioned the company for future growth and innovation in the industry.
Lacey Webb, Australian Small Business Leader of the Year 2023, summed up the collaboration:
"Their process was flexible when needed, and their project coordination was calm, matter of fact, and consistent. SixPivot should be proud of their superpower in seamless team transitions and clear communication."
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